Stay up to date about the shipping and operation status under the current circumstances of the COVID-19 situation.
We'd like to thank everyone for their patience with all this and we hope everyone is going to be able to spin their dunk!releases soon no matter where you are in the world.
In between setting up dunk!festival On Air shipments continued to go out. We are more or less up to date with shipments. In the next few days we're going to catch up with 'blocked' orders because of the shipping restrictions but it looks like the ones to France for example are now allowed to be shipped. Within Western Europe there are now only restrictions to Italy remaining. Shipping outside EU is only possible to Canada, USA, Brazil, China, Taiwan, Japan and Hong Kong.
All orders that were placed before May 12th, are not kept aside because of shipping restrictions and don't contain a pre-order item are now packed and ready to go. We are aware of a few open orders that need some closer investigation and a few returned orders will be handled in the next few days. New incoming orders will be processed and shipped out (if possible) within a week.
If you're having a hard time waiting for your vinyls to ship or to arrive feel free to tune in to dunk!radio ;-).
Today we're going through all orders that were kept aside because of shipping restrictions. We will re-evaluate if they can be shipped at the moment or not. The ones which are ok will be packed and shipped this week. Once this has been taken care of we'll continue to pack and ship the 'normal' incoming orders. Obviously the We Lost The Sea pre-orders are not yet being shipped until June 25th.
In between packing orders we're also taking care of usual business and setting up a radio show to go on air during dunk!weekend. More about that later.
Those who have a dunk!festival ticket can expect news and a refund solution very soon. Finalizing this at the moment.
In the past few weeks we were not able to ship to a number of countries in the EU and all countries outside EU. Starting tomorrow, May 12th, we will be able to ship to a few countries outside EU again: USA, UK, Russia, China, Brazil and Canada. Unfortunately France and Italy still have some restrictions in package size which apply to our shipments. So for now we're holding on to those package to avoid loss (return shipments are not possible in those countries).
Besides that there is still a chance of delays on any shipment so don't worry if it takes a bit longer than usual. Feel free to get in touch if you think there is an actual problem with your shipment. We'll get back to you asap but that may also take a bit longer because we need to catch up on a load of shipments!
We do accept orders from countries with shipping restrictions but we hold on to those safely until they can go out!