If somehow we do not have an item in stock, a refund will be issued. Please note that you may receive a shipping notification before your order actually leaves our warehouse as these messages are sent automatically as soon as a shipping label is created. Processing and shipping your order should happen in 1-7 days (if your order does not contain pre-order items).
All records are packed with extra care to survive the dangerous journey. Vinyl discs are shipped outside the sleeve (inside gatefold if possible) to prevent damage to the cover (unless it's shrink wrapped), our boxes are slightly bigger than the records to protect the corners. For far away destinations we add an extra layer of cardboard. Nevertheless shipping to the other side of the world means an extra chance of damage or loss. We won't be able to send replacements in those cases.
(Shipments outside EU are VAT excluded but may be charged with extra duty costs.)
Orders containing pre-order items
Orders containing pre-order items will be shipped as soon as all items in the order are available. In case you want to have the available items shipped sooner it is advised to purchase the pre-order item in a separate order to have them shipped separately. The other way around is also possible. When placing a second order when a previous order has not been shipped yet we can combine both orders in one shipment upon request in the note section during checkout. Extra shipping costs for the second order will be refunded (if the total weight doesn't exceed two times the weight of the previous order). Shipping costs applying to a previous open order will not be refunded in any case. Be aware that this shipping combination means both orders will be shipped only when all items in both orders are available.
At this moment we are able to accept all usual payment methods such as Paypal, Maestro, Mastercard, Visa, American Express, iDeal ...
vzw Lootgenot • VAT: BE 0 885 191 217 • Letterkouter 3, 9620 Zottegem, Belgium