Shipping is free for all €75+ orders (vat incl.) to Belgium and surrounding countries and for all €100+ orders (vat incl.) to other EU countries (inside the Schengen Area). Unfortunately we can't offer free shipping outside the EU / Schengen Area.
All records are packed with extra care to survive the dangerous journey. Vinyl discs are shipped outside the sleeve (inside gatefold if possible) to prevent damage to the cover (unless it's shrink wrapped), our boxes are slightly bigger than the records to protect the corners. For far away destinations we add an extra layer of cardboard. Nevertheless shipping to the other side of the world means an extra chance of damage or loss. We won't be able to send replacements in those cases.
(Shipments outside EU are VAT excluded but may be charged with extra duty costs.)
Orders containing pre-order items will be shipped as soon as all items in the order are available. In case you want to have the available items shipped sooner it is advised to purchase the pre-order item in a separate order to have them shipped separately. The other way around is also possible. When placing a second order when a previous order has not been shipped yet we can combine both orders in one shipment upon request in the note section during checkout. Extra shipping costs for the second order will be refunded (if the total weight doesn't exceed two times the weight of the previous order). Shipping costs applying to a previous open order will not be refunded in any case. Be aware that this shipping combination means both orders will be shipped only when all items in both orders are available.
Feel free to get in touch if you have any questions!
Live pictures on this page are taken by Davy De Pauw at dunk!festival.